Refund policy

Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To request a return, please contact us at ventorare@gmail.com. Please do not send your item back before contacting us. Once you contact us, we will reply with the return instructions and let you know where to send the item.

If your return is accepted, we will provide you with the necessary return instructions. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at ventorare@gmail.com. We will get back to you as soon as possible.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you received. Once the return is accepted, you can purchase the new item separately.